Frequently Asked Questions
When you log into the platform for your scheduled session, you should see a screen with instructions for making a payment. If this option isn't visible, please inform your counselor, and they will guide you through the payment process.
TNPS, LLC does not take insurance and we can not guarantee that you will receive reimbursement for our services.
Your counselor will provide you with invoices after each session and a “Superbill” at the end of the month. These can be emailed to you or you can access them through the client portal. If your insurance company has specific forms that need to be filled out let your counselor know and they will complete the form(s) for you ASAP.
We believe that mental health support should be accessible to everyone. True North Psychological Services offers flexible investment options to accommodate different financial situations.
💡 “Name Your Price” Investment Model
We offer a “name your price” approach where we work together to find an investment level that feels comfortable and sustainable for your situation. This allows you to prioritize your mental health while respecting your financial boundaries.
Standard Investment Range
Our standard investment ranges from $220-$375 per session, depending on session type and duration.
Name Your Price Sliding Scale Options
We offer Name Your Price Sliding Scale fees for those who qualify based on financial need. Please discuss your situation during your initial consultation.
Payment Methods
We accept various payment methods and can work with you to establish a payment plan that fits your budget and schedule.
Ready to discuss your investment options? Use the “Investment Range” field in our contact form to share your comfort level, and we'll work together to find a solution that works for you.
In-person sessions in Middleburg, FL, and virtual sessions in Florida, DC, Maryland, West Virginia, Colorado, and Michigan.
To access your scheduled appointment, you can use the link in your “welcome” or session reminder email. Or, you can click on the link provided below. If you are still in need of assistance, please reach out to your assigned therapist.
First, ensure you have created a username and password. You can do this by clicking the link provided and clicking on “reset password”. A “Welcome” email with a link to set up your account was sent to you when you scheduled your first appointment. If you don't see it in your inbox, please check your junk or spam folder. If you still cannot locate the “Welcome” email or any “Session Reminder/Upcoming Session” emails, please contact your counselor via text, and they will resend the email for you.
If you know your email but our system does not accept your password, follow these steps:
- Click on reset password. When typing the password, please click on the “eye” icon to verify that you typed in the correct password (passwords are case-sensitive).
- Password is case sensitive, so if for example, one used a capital letter to create a password, but when trying to log in typed the capital letter as small, the system will not recognize it as the correct password.
- Don't enter/hit “space” before starting to type an email or password
- Make sure CAPS lock is not enabled
We urge our clients to reach out should they have any questions or concerns. Dr. Kaufman Walker's phone number is 703-226-9815 or you can email her at therapist@TNPSNOVA.com.
As a member of the American Counseling Association (ACA), Dr. Kaufman Walker has pledged to comply with the ACA Code of Ethics, which can be found at:
https://www.counseling.org/resources/aca-code-of-ethics.pdfIf you feel these codes have been violated and wish to make a complaint to the ACA, you can do so here:
ethics@counseling.orgState-Specific Complaint Information:
Virginia
If you are in the State of Virginia when you received counseling services and you feel your rights were violated and you wish to make a complaint:
Virginia Complaint InformationWest Virginia
If you are in West Virginia when you received counseling services and feel your rights were violated:
West Virginia Complaint FormDistrict of Columbia
If you were in the District of Columbia when you received counseling services and feel that your rights were violated:
DC Complaint FormMaryland
If you were in the State of Maryland when you received counseling services and feel that your rights were violated:
Maryland Complaint InformationFlorida
If you were in the State of Florida when you received counseling services and feel that your rights were violated:
Florida Telehealth Information